Neon not working with VPN: How to fix it (2023 guide)

As one of the most popular video streaming websites serving New Zealand, Neon has a growing library of films and TV shows. But depending on which country you’re currently in, you might not be able to gain access to the service. A reliable and trusted VPN will help you, but what if it stops working? Our guide explains what to do if your VPN isn’t working with Neon.

If you want to watch Neon content while you’re travelling, you don’t want to deal with error messages. If the VPN you’re using at this moment is struggling, it might be the case that Neon has blacklisted the server you’re trying to use. In other words, you can’t use it outside of New Zealand unless you use one of our trusted VPNs below.

In this article:

Best VPNs to watch Neon

VPN nameStarting price
🥇 ExpressVPN£5.61
🥈 Ivacy$1
🥉 NordVPN£2.99
Atlas VPN£1.49
Table updated October 2023

Why is Neon not working with my VPN?

If Neon identifies that you’re trying to stream content from outside New Zealand, your connection could be blocked. However, a trusted VPN can still help you stream TV from anywhere in the world, even if you’re traveling around.

Your current VPN isn’t working with Neon and that’s probably because it’s not hiding your real location. The VPN servers you have available to you through your current VPN may be blacklisted by the website. By swapping to a better VPN, you’ll be able to watch shows without being interrupted.

Try these fixes

Delete your browser cookies – Cookies that are saved locally on your PC or mobile phone will help websites to understand where you’re viewing content from. We suggest you clear your cookies so that the Neon website will no longer recognise your previous IP address.

Try connecting to a different VPN server – The server you’re trying to connect to using Neon might be acting slower than usual, or not at all. We suggest you try and connect to a different server based in New Zealand to see if that solves your problem.

Contact a support team through your VPN – You might be able to reach out to the support team directly and ask why Neon isn’t working. However, remember that not every VPN has a support team available around the clock.

Uninstall and reinstall your VPN software – A full reset of your VPN software can solve connectivity issues and give you access to Neon shows. Otherwise, you should try one of our recommended VPNs.

How does Neon detect my VPN?

If your VPN isn’t hiding your real location from Neon, the website will interfere with the server you’re using, making your VPN useless. Bad VPNs take an age to replace blacklisted servers, which means you have no way of gaining access to content on the website.

The best VPNs you can download do a really good job of replacing a blacklisted server. That means that, even if Neon has disabled a server, a replacement will be up sooner rather than later.

Free VPNs for Neon

These are a tempting option, but we suggest that you avoid them – free VPNs are more likely to sell your data to third parties so they can make a profit. By paying for a trusted VPN, you’re getting a high-quality service and peace of mind as well.

The best VPNs for Neon in 2023


Number of servers worldwide160 in 94 countries
Bandwidth allowanceUnlimited
24/7 live chat serviceYes
Number of devices supported at once

If you want to enjoy streaming video on Neon from anywhere in the world, create a membership with ExpressVPN. It’s easy to use, speedy and works well if you’re looking to access the website outside of New Zealand. To watch TV streams anywhere, all you need to do is open up ExpressVPN, connect to a server in a supported country and go from there.

This VPN keeps your real IP address hidden around the clock, so Neon won’t know you’re accessing content from outside of New Zealand. Every ExpressVPN member has access to servers in over 90 countries around the world. ExpressVPN works on a range of different devices including Mac, PC, Android or iOS smartphone.

Try ExpressVPN with our unique discount code (30-day money-back guarantee)


    Number of servers worldwide5,700 in 100+ locations
    Bandwidth allowanceUnlimited
    24/7 live chat serviceYes
    Number of devices supported at once 10

    Ivacy works well with Neon and it’s a reliable option if you don’t want to spend loads on a VPN to watch TV. This service is built to support 256-bit encryption, which helps keep cybercriminals away, and on top of that you get public wi-fi security that protects your gadgets against malware if you’re connecting to a hotspot in a public area.

    You can use Ivacy to access geo-restricted websites such as Neon without anybody knowing about it. That’s thanks to Ivacy’s strict no-logs policy, which stops your valuable personal data from being sold to sinister third parties.

    This is one of the most widely-used VPNs proven to work hand-in-hand with Neon. If you try it today, you’ll have access to over 3,000 VPN servers around the world. One subscription has you covered on up to 10 different devices at once.

    Try Ivacy with our unique discount code (30-day money-back guarantee)

    For more on Ivacy, you can read our full Ivacy review.


    Number of servers worldwide5,200+ in 59 countries
    Bandwidth allowanceUnlimited
    24/7 live chat serviceYes
    Number of devices supported at once 6

    Here’s another VPN that lets you watch video on Neon outside of New Zealand. NordVPN has servers across the globe and all of them are protected by military-grade encryption. And with Nord’s enhanced encryption technology, you can even stay safe on public wi-fi networks without speeds being affected.

    NordVPN’s servers are secure and you can connect without handing over personal data. This VPN doesn’t watch how you’re using the service, so privacy is guaranteed. You can also try the CyberSec feature, which blocks suspicious-looking websites and lowers the risk of your device being infected with data-grabbing malware.

    In just a couple of minutes, you can start streaming Neon shows abroad using NordVPN. To access the service, just connect to a VPN server based in New Zealand. If you need help at any time, you can call on NordVPN’s 24/7 live chat service.

    Try NordVPN with our unique discount code (30-day money-back guarantee)

    Atlas VPN

    Number of servers worldwide 750+
    Bandwidth allowanceDoes not limit bandwidth per user
    24/7 live chat serviceYes
    Number of devices supported at once Unlimited

    Atlas VPN can be your shield against online threats and also unlocks region-locked content on Neon. It comes with a tracker blocker that battles against ads, suspicious websites and phishing links. Atlas VPN is a good choice if you want to watch TV shows and movies while you’re moving around.

    Other features of this popular VPN include a data breach monitor that alerts you if personal details have been exposed online. Atlas VPN has a no-logs policy, plus a network kill switch that halts the service if your connection becomes unstable.

    Atlas VPN has 700+ servers all over the world. Connect to one based in New Zealand and then you can start watching Neon content on your PC or smartphone.

    Try Atlas VPN today with our exclusive code (30-day money-back guarantee)


    Number of servers worldwide 6,500+ in over 78 countries
    Bandwidth allowanceDoes not limit bandwidth per user
    24/7 live chat serviceYes
    Number of devices supported at once 10

    PureVPN is a great VPN that allows you to bypass geo-locked websites so you can enjoy Neon without a fuss, even if you’re not currently based in New Zealand. Aside from Neon, PureVPN also works with ITV Hub and Hulu. There are over 6,000 super-secure PureVPN servers based in over 70 different countries.

    Try PureVPN with our unique discount code (31-day money-back guarantee)

    Prices listed above correct at time of publication

    Watch Neon on Windows and Mac

    If you want to watch Neon on your Windows PC, follow these steps:
    1. Pick one of our suggested VPNs – we'll use ExpressVPN for this example.
    2. Once you’ve created your ExpressVPN account, sign in.
    3. From Windows, open ExpressVPN and select a server in New Zealand.
    4. Once you’re connected, head to the Neon website.
    5. Log in to your Neon account and enjoy.
    If you want to watch Neon on your Mac, you'll need to do the following:
    1. Pick one of our chosen VPNs and create an account – ExpressVPN, for example.
    2. After making an ExpressVPN account, sign in with your username and password.
    3. From Mac, open ExpressVPN and select a server located in a supported region.
    4. When you're connected, visit the Neon website.
    5. Log in to your Neon account and enjoy!