Viu doesn’t work with VPN: 11 QUICK fixes you need to try

Viu is a popular service exclusive to countries including Egypt, Thailand and Singapore. If you have a VPN and it’s not working, what’s going on? Our in-depth VPN fixes guide explains what to do if Viu doesn’t work with your VPN.

Based on your situation, it’s likely Viu has blacklisted the server you’re using. That means you won’t be able to use your Viu account until you’re back in a supported country. See our troubleshooting guide for solutions.

Which VPNs work with Viu?

Why you can trust GadgetMouse: Our content is written by a team of humans and we refuse to use AI. Plus, we own (and use) every VPN that we write about. For more details, see our editorial policy.

Why is Viu not working with my VPN?

If the VIU website works out that you’re trying to use the service from a restricted territory, you’ll get blocked. Certain countries will limit access to VIU due to licensing laws, or because there are laws in that country that wag their finger at VPN use.

How does Viu detect my VPN?

If your VPN isn’t very good and doesn’t hide your real location all of the time, Viu will blacklist the server you’re using, which means your VPN is useless. Bad VPNs take a long time to replace those blacklisted servers, which means you have no way of gaining access to Viu.

To sum up, typical causes of Viu issues:

• Viu might have blacklisted the servers of your VPN
• Cookies saved in your browser reveal your actual location, rather than the location you’re trying to mimic.
• Your VPN may be revealing your IP address while streaming with Viu, resulting in the website blocking traffic.

Viu fixes

1. Ensure your VPN is up to date

If your VPN is failing to load up Viu, ensure you’re using the most recent version. We say this because a technical issue might have been resolved through an update.

Access your VPN from your computer and then choose Settings or Options. On most trusted VPNs, a notification regarding updates may appear on the start screen.

Clicking Update will usually take you to the VPN provider’s website, from which you can learn more about what’s new.

If you’re using an Android mobile, simply open the Play Store, tap your profile in the top-right corner and then Manage apps and device. Choose Update or Update all.

From an Apple iPhone, open the App Store and tap your user profile in the top-right corner of the screen.

2. Try connecting with an alternate server

VPN servers can die or suffer reduced speeds. If Viu isn’t functioning, the issue may lie with the server.

Leading VPN services provide numerous servers within each country. For instance, ExpressVPN has a ‘UK – Docklands’ server, along with additional options in East London, London, and the Midlands.

Try disconnecting from the server that you’re using. Precise steps will vary, but ExpressVPN users can select the three dots icon to see a list of alternative servers in the same country.

3. Reach out to customer support

The VPN brands on this page employ teams to address technical issues you might encounter. If you’re facing difficulties streaming Viu, consider reaching out to them for assistance.

Access your VPN provider’s website on your computer and navigate to the Support or Contact Us pages. Some VPNs even provide a live chat service for their members.

4. Reset your VPN

Restart your device and relaunch your VPN to identify any improvements. If that doesn’t resolve the issue, uninstall and reinstall your VPN. Open both your VPN and Viu to evaluate if the performance has enhanced.

5. Check your internet connection

Disconnect from your wi-fi and reconnect. Attempt to use your VPN once more, and consider restarting your internet router for a thorough reset.

Run a free internet speed tool and compare results alongside your ISP’s ‘minimum guaranteed speed’ promise. Contact your ISP if your connection is unstable outside of VPN use.

More Viu fixes:

Clear your cache and cookies. On Chrome, go to Settings > Privacy and security > Clear browsing data. On Safari, go to Settings > Privacy > Manage Website Data.

Re-enter your username and password. Double-check your credentials. If you can’t remember your details, choose the ‘Forgot’ option on your VPN provider’s website.

Are your details public due to a DNS leak? A broken VPN can’t conceal your IP address and location when you load up Viu. To test if your VPN is working, disable it entirely and head to the IP Address Lookup tool. Note down your IP address. Then, turn on your VPN and run the test once again – if you aren’t assigned a new IP and location, your VPN is faulty.

Check that your VPN servers are online. If you can’t connect to a server, your provider might be experiencing an outage. The best providers are transparent about this and actively update their server status online.

Study your PC firewall. If you’re experiencing issues on desktop, make sure your VPN is mentioned in the ‘Allow’ list. On Windows, head to open Windows Security > Allow an app through the firewall. On Mac, try System Settings > Network > Firewall.

Are you using the latest version of your web browser?

Your current web browser version might be incompatible with your browser-based VPN. Assuming you’ve updated your VPN, make sure you update your browser as well. On Chrome, for example, you would go to Settings > About Chrome.

Are you tiring out your VPN?

If Viu doesn’t work with your VPN, you might be overworking the software. When streaming, gaming and using social media at the same time, your VPN might struggle to keep up. We suggest you close a couple of apps to test if doing so has a noticeable impact.

The best VPNs for Viu

ExpressVPN

• 1-month subscription: £10.53 per month
• 6-month subscription: £8.12 per month
• 1-year subscription + 3 months free: £5.42 per month (49% off)

🌎 Number of servers	160
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	5
⏱️ Our speed test results	-8.7% download, -5.5% upload (London)

ExpressVPN is easy to use even if you’re new to VPNs, plus it does a good job of replacing blacklisted servers. This is one of the most popular VPNs you can buy and it effortlessly unlocks region-restricted websites such as Viu. To open up your Viu account, all you need to do is log in to your ExpressVPN account, connect to a VPN server based in a supported country and start streaming.

With ExpressVPN, you’ll have access to servers in over 90 countries around the world. Your personal information isn’t kept on file by the company for any reason and you can enjoy ExpressVPN on a Mac, PC, Android or iOS smartphone.

Pros: Smartphone app lets you connect in seconds, 'favourite' most-used VPN servers for quick access, performed remarkably well in our chat support speed test

Cons: Rival VPNs are cheaper, can't use many devices at once

Try ExpressVPN today

Ivacy

• 1-month subscription: £8.62 per month
• 1-year subscription: £3 per month (65% off)
• 5-year subscription + FREE password manager: 80p per month (90% off)

🌎 Number of servers	5,700
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	10

Ivacy works well with the Viu website – it’s a safe option if you don’t want to spend lots of money on a VPN. The cheapest package here starts at less than $4 per month, which isn’t bad at all. Give Ivacy a try for yourself if you’d like to be able to access Viu from anywhere in the world.

This is one of the most popular VPNs proven to work with Viu. If you sign up today, you’ll have access to over 1,000 VPN servers across the globe. A single subscription to Ivacy has you covered on up to 10 different devices at any one time. Meanwhile, an internet kill switch keeps you hidden even if your connection drops without warning. A great tool if Viu doesn’t work with your VPN.

Pros: Connection is steady when using multiple devices, notifications mention if Ivacy is disabled, server locations split by country and city

Cons: We think the ExpressVPN mobile app is faster, below-average results in our chat support speed test

Try Ivacy today

NordVPN

• 1-month subscription: £10.49 per month
• 1-year subscription: £3.99 per month (40% off)
• 2-year subscription: £2.79 per month (58% off)

🌎 Number of servers	5,200+
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	6
⏱️ Our speed test results	-14% download, -7% upload (London)

Here’s another VPN that helps if Viu doesn’t work with your VPN. NordVPN has servers across the globe and all of them are protected by military-grade encryption technology. They’re extremely secure and you can connect without handing over your personal data to random companies.

If you have any questions while getting to grips with NordVPN, you can reach out to the team using the live chat feature.

Pros: Built-in internet kill switch works well, profile page on app includes 'Security score' with privacy tips, takes less than a minute to reach a live chat agent (based on our tests)

Cons: Other VPNs tested are cheaper, some streaming services require multiple resets to work

Try NordVPN today

PureVPN

• 1-month subscription: $10.95 per month (12% off)
• 1-year subscription: $3.74 per month (70% off)
• 2-year subscription + 4 extra months: $1.96 per month (84% off)

🌎 Number of servers	6,500+
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	10

If your current VPN simply doesn’t work with Viu, it’s time to treat yourself to a better service. PureVPN is the perfect example, powerful enough to bypass geo-locked websites and services so you can enjoy Viu content without a fuss. You’ll be able to log in to your Viu account even if you’ve roamed outside of a supported country.

Viu aside, this VPN also works with ITV Hub, Hulu and Amazon Prime. There are around 2,000 super-secure PureVPN servers based in over 130 different countries.

Pros: Surprisingly affordable considering features, lots of UK and US-based servers, generous with simultaneous devices

Cons: Takes a couple of minutes to reach live chat agents (based on our tests), performs better on iOS compared to Android (in our experience)

Try PureVPN today

FAQs: Using Viu with a VPN

How to watch Viu on Windows

If you want to watch Viu shows on your Windows PC, just run through the steps we’ve listed below.

1. Pick one of our recommended VPNs and sign up – let’s use ExpressVPN for this example.
2. Once you’ve created your ExpressVPN account, sign in using your username and password.
3. From your Windows device, open ExpressVPN and select a server located in a supported country (see the top of this page for a full list).
4. Once you’re connected to that server, head to the Viu website.
5. Log in to your Viu account and enjoy on Windows from anywhere in the world!

Watch Viu on Mac

If you want to watch Viu shows on your Mac, just run through the steps we’ve listed below.

1. Pick one of our recommended VPNs and create your account – we’ll use ExpressVPN for this example.
2. Once you’ve created your ExpressVPN account, sign in using your username and password.
3. From your Mac, open ExpressVPN and select a server located in a supported country (see the top of this page for a full list).
4. Once connected, head to the Viu website.
5. Log in to your Viu account and enjoy on Mac from anywhere in the world!

How to watch Viu on your iPhone

If you want to watch Viu shows on your iPhone, just run through the steps we’ve listed below.

1. Head to the Apple App Store from your iPhone.
2. Download the ExpressVPN app to your device.
3. Download the Viu app to your device – it’s on the Apple App Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in a supported country (see the top of this page for a full list)..
5. Now that you’re connected to a VPN, open the Viu app and log in to your account.
6. Enjoy Viu on iPhone from anywhere in the world!

Watch Viu on Android

If you want to watch Viu shows on your Android, just run through the steps we’ve listed below.

1. Head to the Google Play Store from your Android tablet or smartphone.
2. Download the ExpressVPN app to your device.
3. Download the Viu app to your device – it’s on the Google Play Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in a supported country (see the top of this page for a full list).
5. Now that you’re connected to a VPN, open the Viu app and log in to your account.
6. Enjoy Viu on Android from anywhere in the world!

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