You can watch Tencent Video in the UK: here’s how (guide)

Tencent Video is a Chinese streaming site exclusive to China and Hong Kong. However, a VPN will help you watch from anywhere as it can disguise your location. Our guide explains how to watch Tencent Video from the UK.

If you have a reliable VPN on your PC or smartphone, you can use Tencent Video outside Asia using a temporary IP address – it works because the streaming website won’t realise you’re overseas, even though you’re sat in the UK.

Which VPNs work with Tencent Video?

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Walkthrough: using Tencent Video in the UK

At a glance: To use Tencent Video outside China and Hong Kong, download a VPN, sign in to your account, connect to a server based in Hong Kong and then reload the website.

Step 1. Install a VPN on your device

To stream region-restricted Tencent shows like Falling Into Your Smile outside Asia, you need a VPN. By choosing wisely, you’ll get instant access to a tool that’s both easy to use and secure – it won’t share your personal details with third parties or your ISP (internet service provider).

Step 2. Sign in to your VPN

Once you’ve created your VPN account, sign in with your email/username and password. We suggest you make your password unique to your VPN account.

Step 3. Connect to a server in Hong Kong

As Tencent Video is designed with specific countries in mind, you need to connect to a VPN server based in Hong Kong to watch from the UK.

To do this using ExpressVPN, open the app, tap the three dots icon and use the search box to select Hong Kong. Then, click the power icon to connect and wait for the green light.

Why is Tencent Video not working with my VPN?

If the Tencent Video website identifies that you’re trying to stream content from outside of China or Hong Kong, your connection could be blocked. However, the best VPNs for Tencent Video can still help you stream shows and movies from anywhere in the world, even if you’re traveling around.

To troubleshoot your current VPN, try the fixes we’ve listed below:

Update your VPN

If Tencent Video doesn’t work with your VPN, check you’re using an up-to-date version.

On a computer, launch your VPN and go to Settings. You’ll find an Update button, which redirects you to the VPN provider’s website. Try Tencent when the update is complete.

On Android, update your VPN by using the Play Store. Tap your profile icon in the corner and then select Manage apps and devices.

On iPhone, open the App Store and, in the top-right corner, tap on your user profile. From there, you can easily check for and install any available updates.

Discuss Tencent Video with Customer Support

The VPNs we mention on this page have dedicated customer support teams that are there to lend a hand with any technical hiccups. Ask the team about known Tencent Video / Asian streaming issues and how to troubleshoot.

Try a different VPN server

VPN servers can be slow at times, so switch to a different VPN server if Tencent Video is lagging.

Restart your VPN

Uninstall and reinstall your VPN. Open your VPN and the Tencent website or mobile app to see if the issue has been resolved.

Check your internet connection

First, disconnect from your wi-fi, reconnect and then try your VPN again. If that doesn’t help, you can perform a full reset by restarting your router.

Score your internet connection using an internet speed tool, such as this one from Ookla. This test will allow you to compare the results with your Internet Service Provider’s ‘minimum guaranteed speed.’

More Tencent Video fixes:

• Clear cache and cookies. From a Google Chrome account, go to Settings > Privacy and security > Clear browsing data. On Safari, go to Settings > Privacy > Manage Website Data.
• Make sure you aren’t the victim of a DNS leak. Flawed VPNs don’t disguise your real IP address and location when you visit Tencent Video. To check, turn it off and head to the IP Address Lookup tool. Make a note of your typical IP address, activate your VPN, run the test again and see if those details change. If you don’t see a difference, your VPN isn’t working.
• Enter your VPN username and password again. If you can log in successfully, try loading up Tencent again and stream a video.
• Check the VPN servers. If you can’t connect, your provider might be suffering. The best providers (ExpressVPN, NordVPN, Ivacy, PureVPN) are quick to fix blacklisted servers.
• Check your firewall. On Windows, open Windows Security > Allow an app through the firewall. On Mac, try System Settings > Network > Firewall. With your firewall settings adjusted, try streaming a shot on the Tencent Video website or mobile app.
• Are you using the right browser? Ensure that your web browser is compatible with your VPN. If you’ve updated your VPN, don’t forget to update your browser as well. On Chrome, access Settings > About Chrome.

Best VPNs for Tencent Video

ExpressVPN

• 1-month subscription: £10.53 per month
• 6-month subscription: £8.12 per month
• 1-year subscription + 3 months free: £5.42 per month (49% off)

🌎 Number of servers	160
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	5
⏱️ Our speed test results	-8.7% download, -5.5% upload (London)

Consider creating a membership with ExpressVPN. It’s easy to use, speedy and works well if you’re looking to access Tencent Video outside of China. To watch shows anywhere, all you need to do is open up ExpressVPN, connect to a server based in Hong Kong and go from there.

This VPN keeps your real IP address hidden, so Tencent Video won’t know you’re accessing content from outside of China. Every ExpressVPN member has access to servers in over 90 countries around the world. ExpressVPN works on a range of different devices including Mac, PC, Android or iOS smartphone.

Pros: Smartphone app lets you connect in seconds, 'favourite' most-used VPN servers for quick access, performed remarkably well in our chat support speed test

Cons: Rival VPNs are cheaper, can't use many devices at once

Try ExpressVPN today

Ivacy

• 1-month subscription: £8.62 per month
• 1-year subscription: £3 per month (65% off)
• 5-year subscription + FREE password manager: 80p per month (90% off)

🌎 Number of servers	5,700
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	10

Ivacy works well with Tencent Video and it’s a reliable option if you don’t want to spend loads on a VPN to watch TV shows. This service is built to support 256-bit encryption, which helps keep cybercriminals away, and on top of that you get public wi-fi security that protects your gadgets against malware if you’re connecting to a hotspot in a public area.

You can use Ivacy to access geo-restricted websites such as Tencent Video without anybody knowing about it. That’s thanks to Ivacy’s strict no-logs policy, which stops your valuable personal data from being sold to sinister third parties.

This is one of the most widely-used VPNs proven to work hand-in-hand with Tencent Video. If you try it today, you’ll have access to over 3,000 VPN servers around the world. One subscription has you covered on up to 10 different devices at once.

Pros: Connection is steady when using multiple devices, notifications mention if Ivacy is disabled, server locations split by country and city

Cons: We think the ExpressVPN mobile app is faster, below-average results in our chat support speed test

Try Ivacy today

NordVPN

• 1-month subscription: £10.49 per month
• 1-year subscription: £3.99 per month (40% off)
• 2-year subscription: £2.79 per month (58% off)

🌎 Number of servers	5,200+
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	6
⏱️ Our speed test results	-14% download, -7% upload (London)

Here’s another VPN that lets you watch TV on Tencent Video outside of China. NordVPN has servers across the globe and all of them are protected by military-grade encryption. And with Nord’s enhanced encryption technology, you can even stay safe on public wi-fi networks without speeds being affected.

NordVPN’s servers are mega secure and you can connect without handing over your personal data. This trusted VPN doesn’t keep an eye on how you’re using the service, so privacy is guaranteed. You can also try NordVPN’s CyberSec feature, which blocks suspicious-looking websites and lowers the risk of your device being infected with data-grabbing malware.

In just a couple of minutes, you can start watching TV abroad using NordVPN. To access the streaming service, just connect to a VPN server based in Hong Kong. If you need help at any time, you can call on NordVPN’s 24/7 live chat service.

Pros: Built-in internet kill switch works well, profile page on app includes 'Security score' with privacy tips, takes less than a minute to reach a live chat agent (based on our tests)

Cons: Other VPNs tested are cheaper, some streaming services require multiple resets to work

Try NordVPN today

Watching Tencent Video with a VPN

How to watch Tencent Video on Windows

1. Pick one of our suggested VPNs – we’ll use ExpressVPN for this example.
2. Once you’ve created your ExpressVPN account, sign in.
3. From Windows, open ExpressVPN and select a server in Hong Kong.
4. Once you’re connected, head to the Tencent Video website.
5. Log in to your Tencent Video account.

Watch Tencent Video on Mac

1. Pick one of our chosen VPNs and create an account – ExpressVPN, for example.
2. After making an ExpressVPN account, sign in with your username and password.
3. From Mac, open ExpressVPN and select a server located in Hong Kong.
4. When you’re connected, visit the Tencent Video website.
5. Log in to your Tencent Video account.

How to watch Tencent Video on iPhone

1. Head to the Apple App Store from your iPhone.
2. Download the ExpressVPN app to your device.
3. Download the Tencent Video app to your device – it’s on the Apple App Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in Hong Kong.
5. Now that you’re connected to a VPN, open the Tencent Video app and log in to your account.

Watch Tencent Video on Android

1. Head to the Google Play Store from your Android tablet or smartphone.
2. Download the ExpressVPN app to your device.
3. Download the Tencent Video app to your device – it’s on the Google Play Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in Hong Kong.
5. Now that you’re connected to a VPN, open the Tencent Video app and log in to your account.

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